We had a fantastic time at Sultan Gardens Resort! The dining experience truly exceeded our expectations. The food variety is outstanding — great selection of meat, delicious seafood, plenty of tasty snacks throughout the day, and the pastry section is just top-notch. The à la carte restaurants were also wonderful and very flavorful! A huge thank you to the restaurant staff: everyone is super quick, polite, and attentive. Special shoutout to the manager for keeping everything running seamlessly and paying attention to every guest. The hotel grounds are clean and beautiful, the vibe is fun, and the beach is just gorgeous. We would love to come back! With love from Ukraine ☺️

Gorgeous hotel, delicious and varied food in the main restaurant, special thanks to the waiters, always attentive and kind, all the staff are very friendly and polite, room service is top-notch, cleaning is beyond praise! Living reef, long coastline, rich underwater world. Clean and well-kept territory. I definitely recommend the hotel and we will come back here again!

after five stays, a disappointment we did not expect We returned to the Sultan for the fifth time, precisely because over the years we had learned to appreciate this place, its beautiful beach, and the kindness of many staff members. Unfortunately, this time the stay left us quite disappointed, especially regarding some services that we consider fundamental and that, compared to the past, we found decidedly worsened. Restaurant and staff A very positive note goes to our two trusted waiters, whom we were pleased to find again and who, as always, served us with kindness, attention, and care, making us feel pampered. To them goes our sincere thanks. Breakfast is always good and well-stocked, but the cleanliness of the tables in the outdoor area was truly disappointing. We always found them dirty as if they had not been cleaned for a long time. Even the placemats were visibly dirty and worn out. It would be definitely preferable to use disposable paper placemats rather than leaving the reusable ones in this condition. Being vegetarians, we also encountered great difficulties once again in choosing dishes. For five years now, we have been asking for vegetarian dishes to be clearly marked, but the problem persists. Not knowing for sure what we can eat forces us to constantly ask for information and, in the end, to always fall back on the same few dishes. A clear indication of vegetarian dishes would be a simple, but truly important, consideration. We also had the impression that the general quality of the food has changed and that the selection is less extensive than in the past. As for the pasta station, I was practically never able to eat it hot as I wanted. I asked several times to let it cook for a few more moments, but I was answered rudely, as if expressing a simple preference were out of place. An attitude that one does not expect in a facility of this level. Room service: the biggest disappointment I would like to add a clarification that is important to me: I have always had great respect for those who take care of the cleaning. When I leave the room, I make sure to leave it clean and perfectly tidy, with nothing lying around. I put all my clothes in the closet and also tidy up my toiletry bag, precisely because I want whoever enters to clean to find everything clear and in order and to be able to do their job in the best conditions. For this reason, the shortcomings encountered in the tidying of the room disappointed us even more. Upon arrival, the minibar, which should be well-stocked and included in the stay fee, was completely empty. The following day, two bottles of water and two fruit juices were added, but they were never restocked for the rest of the vacation, leaving us with an empty minibar the whole time. The cleaning and tidying of the room also left us very dissatisfied. Although we had left a generous tip, the bed was not made correctly: the top sheets were simply folded back. Furthermore, decorations made with dirty towels were left on the bed, which we punctually had to have replaced. The most serious thing is that, during the eight days of our stay, the sheets were never changed. We believe that room cleanliness and linen changes are essential aspects of hospitality and that a service of this type is not acceptable in a resort of this category. In the bathroom, the amenity kit was reduced; it previously included a toothbrush with toothpaste, a shaving kit, and a loofah mitt for washing, but there was only a shower cap. We were familiar with a decidedly different service. Beach and moments of relaxation The beach remains beautiful and pleasant, but we would suggest evaluating an area reserved for adults. The presence of so many children, with the resulting noise and movement, makes it difficult to enjoy a bit of tranquility. For those who, like us, are also looking for relaxation and silence, this solution would be very much appreciated. The pizzeria Another suggestion concerns the pizzeria's hours, currently open from 3:00 PM to 6:00 PM; in past years, it was also open for lunch. We would have gladly eaten a pizza for lunch as a quick snack, but with these hours we never had the opportunity. Moving up its opening to at least 1:00 PM would allow guests to make greater use of the service. The shuttle service A decidedly positive note, however, goes to the shuttle service, which we found fabulous. Thanks to the Loyalty Club Card, we were able to take advantage of the airport transfer for free both on the way there and on the way back. A convenient and well-appreciated service, for which we are grateful. Our conclusions We are sorry to write such a critical review, especially because we have been guests of the Sultan Garden Resort five times, and it was precisely our past experience that prompted us to return. We do not expect perfection, but we do expect cleanliness, attention to detail, courtesy, and services that live up to the property. Unfortunately, this time we encountered too many shortcomings, some of which have been reported for years without being resolved. With regret, but also with the awareness of having had a very different experience from the previous ones, we have decided that we will not return to the Sultan Garden Resort. We hope that this review is received as an opportunity for reflection and that it can contribute to improving those services that, for us, made the difference between the wonderful experiences of the past and the disappointment of this last stay. Unfortunately, there has been an increase in prices and a reduction in services.