3rd time visiting the Steigenberger Alcazar hotel, and we loved it just as much, if not more than the 1st and 2nd time we visited, and are already planning to book again for next year. The hotel staff genuinely make the stay more enjoyable, their attentiveness, hospitality and kindness exceed other hotels that i've stayed in, in the past. Nothing is ever too much to ask for. Special mention to Mahmoud and Ahmed the lifeguards around the adults only pool, Omar and Sayed at the adults only pool bar, Aswany in the lobby bar, Rabab in the buffet/Limoni restaurant, and Mahamed and Nat in the spa, they made our stay extra special, and always put smiles on our faces. There were many more members of staff to praise, each and every person we came across were very friendly. The hotel itself has such a calming and relaxing atmosphere it's the perfect place to unwind, the rooms are very spacious, and were kept very clean throughout our stay, the beds are very comfortable and all the amenities in the room were great. The only thing different this time was that the mini-bar is not included in the all-inclusive package anymore, only water and tea/coffee is free of charge, which is apparently across the board completely with Jaz hotels now. However, this didn't bother us too much and we were reminded that if there was anything we would have liked, we just needed to ask guest relations, they were extremely helpful. Additionally, the hotel is kept extremely clean, and the gardens are kept neat, the gardeners do such a great job. Furthermore, what we love about this hotel is the quality of the food, all the a la carte restaurants are amazing, this time the Italian was a personal favourite, however every meal we had in each restaurant was very tasty, and again each member of staff were very attentive, friendly and welcoming. It was also nice to see chefs coming out to ask whether we enjoyed the food, etc, which was nice, as it shows they do genuinely care about the food they prepare, and I always feel confident that good safety standards are strictly followed when it comes to the food. We also enjoyed a few treatments in the Mivida Spa, I got a back massage done by Nat, and it was genuinely the best massage i've ever had it was so relaxing, I felt great afterwards. I also had a pedicure done by Mahamed and my feet feel brand new. There was truly nothing that we could have complained about during our stay, everything was perfect and we had another great and memorable stay at the Steigenberger Alcazar, and I cannot wait to return in the near future. 😊

From the moment we arrived, the team at Steigenberger Alcazar treated us like valued guests rather than just numbers. The level of genuine care and attentiveness was outstanding — every member of staff we encountered was warm, professional, and always ready to help with a smile. The chief of entertainment was great organizing different activities like aqua gym, zumba, pool activities, night shows and more! The hotel itself is beautiful, but what truly elevated the experience to a perfect 5/5 was the hospitality. Nothing felt forced; the service was natural, thoughtful, and consistently excellent throughout our stay. Additionally, the bars were amazing, ice was coming from distilled water and we would get plenty of water bottles in our room. We left feeling completely looked after and already planning our return. Highly recommended for anyone who values outstanding service as much as a lovely resort. Also, Kamal, Hassan, Marwan was very helpful and he would always make sure that we had what we wanted!